This policy explains how Goodee (“we”, “us”) uses your personal information when you visit goodee.co.uk, order from us or join our newsletter.
Who we are
Goodee is the data controller for your information. You can contact us at EMAIL-NOT-SET or write to us at ADDRESS-NOT-SET.
What we collect
- When you order: your name, email address, delivery address, optional phone number, any note you add, and what you bought.
- Payments: handled by Stripe. We never see or store your full card details — Stripe tells us only whether the payment succeeded.
- Artwork you upload in the design studio, along with technical details such as your IP address, so we can print your order and prevent misuse.
- Newsletter: your email address and when you signed up.
- Reviews: your rating, review and the name you choose to show, plus your email address (never published) so we can check the review is genuine.
- Design requests: your idea, the images you send, your name, email and optional phone number, and your conversation with our designers.
- Technical information: like most websites, our hosting provider keeps short-term server logs (IP address, browser type, pages visited) for security.
Why we use it
- To make and deliver your order, and to email you about it (confirmation, shipping and refunds). Legal basis: performing our contract with you.
- To ask for and publish your review after an order, and check reviews are genuine. Legal basis: our legitimate interests — you can ask us not to send review requests.
- To send our newsletter, only if you signed up. Legal basis: your consent — you can unsubscribe at any time by emailing us.
- To keep accounting records as required by HMRC. Legal basis: legal obligation.
- To keep the shop secure and prevent fraud or abuse. Legal basis: our legitimate interests.
Who we share it with
We never sell your information. We share only what’s needed with:
- Stripe, which processes payments.
- Our hosting provider (Hostinger), which stores the website, database and email.
- The delivery company, which receives your name and address to deliver your parcel.
Some of these providers may process data outside the UK. When they do, they use safeguards approved under UK data protection law.
How long we keep it
- Orders: 6 years after the order, as required for tax records.
- Uploaded artwork: for as long as needed to make your order. You can ask us to delete artwork you’ve uploaded at any time.
- Newsletter: until you unsubscribe.
- Reviews: while they’re published. You can ask us to remove your review at any time.
- Design requests: up to 2 years after your last message, so you can reorder your design. Ask us any time to delete it sooner.
Cookies and storage on your device
We use one essential cookie to keep the shop secure and make checkout work. Your cart is saved in your browser’s local storage on your own device, so it’s still there when you come back. We don’t use advertising or tracking cookies.
Our pages load fonts from Google Fonts, which means Google receives your IP address when a page loads.
Your rights
You can ask us to:
- see the information we hold about you
- correct it
- delete it
- stop or limit how we use it
- send it to you or to another company
Email EMAIL-NOT-SET and we’ll reply within one month. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change this policy we’ll update the date at the top of this page.