Everything we sell is made to order, just for you. Here’s how delivery works and what happens if something isn’t right.
Delivery
- We deliver to addresses in the United Kingdom only.
- Your order is made within 2 working days (usually 48 hours), then dispatched.
- Standard UK delivery is £3.95, and free on orders over £50.00.
- Most parcels arrive 2–4 working days after dispatch. We email you a tracking link as soon as your order ships.
- Spotted a mistake in your address? Email us at EMAIL-NOT-SET straight away — once an order has been dispatched we can’t change it.
Changed your mind?
Ready-made designs from our shop
You have 14 days from the day your order arrives to tell us you want to cancel, under the Consumer Contracts Regulations 2013. You then have another 14 days to send the items back. Items must be unworn, unwashed and in their original condition.
We refund the price of the items and the standard delivery you paid within 14 days of receiving them back. Return postage is paid by you, unless the item is faulty.
Custom designs
Items you design yourself in our design studio — including anything printed with your own artwork — are made to your specifications. That means they aren’t covered by the 14-day right to cancel, so we can’t accept returns because you’ve changed your mind or chosen the wrong size. Please check the size guide on each product page before ordering.
This doesn’t affect your rights if a custom item is faulty — see below.
Faulty or misprinted items
If anything arrives faulty, misprinted, damaged or not as described, email EMAIL-NOT-SET within 30 days with your order number and a photo. We’ll put it right with a replacement or a full refund, including delivery. Your rights under the Consumer Rights Act 2015 apply in full.
How to return something
- Email EMAIL-NOT-SET with your order number and what you’d like to return.
- We’ll reply with the return address.
- Use a tracked service and keep your proof of postage — we can’t refund parcels that don’t reach us.
Refunds
Refunds go back to the card or wallet you paid with. Banks usually show them within 5–10 working days.